Every order question, custom request, and pickup confirmation lives in one inbox — inside your shop. No personal phone number on labels. No DM chaos across four apps. No buyer email lost in the spam folder.
The Problem
When a buyer is ready to spend money, the makers who reply first win the sale. Most cottage food sellers are losing those moments — not because they're slow, but because their messages are scattered everywhere.
Allergens. Custom orders. Pickup logistics. Holiday deadlines. Every unanswered question is a sale that quietly walks away.
Instagram DMs, Facebook Messenger, text threads, the contact form on your website, and four different email addresses. None of it searchable, none of it tied to an order.
Putting your personal phone on labels, jars, and social means after-hours calls, spam, and zero boundaries between the kitchen and dinner.
See It In Action
Click a conversation on the left to switch threads. Type a reply and send. This is the same split-pane layout your buyers see when they message you — and the same one you see when they reply back.
Live preview · Click around
Buyers reach you through SellFood. Your number, your email, your weekend — all stay yours.
What's Included
Messaging isn't an upsell on SellFood — it's part of how your shop works. Six things you get the moment your store goes live.
Conversations on the left, the active thread on the right. The same layout you'd expect from any modern email client — without leaving your dashboard.
One click from any order opens a thread to that buyer, already attached to the order context. No copy-pasting names or order numbers.
Every new message hits your real inbox. Buyer replies thread back into SellFood automatically. You can step away from the dashboard and not miss a thing.
The sidebar, the page header, your dashboard — all stay in sync. One unread message shows up in three places, so you'll never miss a question.
Done with a thread? Archive it. The conversation stays searchable in your archive but disappears from the active inbox so you can focus on what's open.
Buyers contact you through SellFood. Nothing personal ends up on a label, a jar, an invoice, or a social profile. Boundaries built in by default.
Open your shop on SellFood and messaging is on from minute one. Not a feature you upgrade to — part of how every store works.
Create your free shop →